pg1 Privacy Policy
Your privacy is our priority. This policy transparently explains how pg1 collects, uses, stores, and protects your personal information as a platform user in Malaysia.
Information We Collect
When you register for or use the pg1 platform, we collect several types of information to ensure our services run smoothly and securely. The main categories of information collected are as follows:
Account Information
During registration, you are required to provide your full name, email address, phone number, and password. This information is used to verify your identity, grant access to your account, and process financial transactions in MYR.
Device & Browser Information
We automatically collect technical data when you access the platform, including device type, operating system, browser type, IP address, and access times. This information is used to resolve technical issues and improve platform performance.
Payment Information
To process MYR deposits and withdrawals, we collect payment-related details such as your bank name and recipient account number. We do not store credit or debit card information directly — all transactions are handled through secure payment processors.
Cookies & Usage Data
The pg1 platform uses cookies and similar tracking technologies to store user preferences, maintain login sessions, and understand usage patterns. This data helps us continually improve the user experience over time.
How Your Information Is Used
Pg1 uses collected information only for legitimate and necessary purposes. We do not sell or rent your personal information to any third party for marketing purposes. The primary purposes for which your information is used are as follows:
- Account management: Verifying user identity, processing registrations, and enabling secure access to the platform
- Transaction processing: Handling MYR deposits and withdrawals accurately and securely
- Service communications: Sending important notices related to your account, transactions, or policy updates via email or in-platform notifications
- Fraud Prevention: Detecting and preventing suspicious activity, multiple account usage, or any attempted fraud
- Platform improvements: Analysing aggregated usage patterns to improve the platform's design, performance, and content
- Legal Compliance: Meeting compliance and reporting requirements mandated under applicable Malaysian law
Data Storage, Security & Third-Party Sharing
Storage & Security
All personal data collected by pg1 is stored on servers protected with industry-standard SSL encryption. Access to user databases is restricted to authorised personnel only. We apply appropriate technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction.
Your data is retained for as long as your account remains active. Once your account is closed at your request, your personal data will be deleted or anonymised within a reasonable timeframe, unless further retention is required for legal compliance purposes.
Third-Party Sharing
Pg1 does not sell, rent, or share your personal information with third parties for marketing purposes. Information may be shared in the following limited circumstances: (1) with authorised payment processors to complete MYR transactions; (2) with technical service providers who assist in operating the platform, subject to strict confidentiality agreements; (3) when required by law or a valid court order in Malaysia.
Your Rights as a User
As a pg1 platform user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal information we hold about you. Submit your request via our support email and we will respond within a reasonable timeframe.
If any of your information is inaccurate or out of date, you can update it through your account settings or contact the pg1 support team for a correction.
You may request deletion of your personal data by closing your account. Deletion will be carried out subject to any applicable legal retention obligations.
Policy Changes & How to Contact Us
Privacy Policy Updates
Pg1 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, or applicable legal requirements. Users will be notified of any material changes via an in-platform notice or their registered email address. The "Last Updated" date at the top of this page will always reflect the most current version of the policy.
Continued use of the pg1 platform after any changes are published will be considered acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we handle your information.
How to Contact Our Support Team
If you have any questions, concerns, or requests regarding this Privacy Policy or how pg1 handles your data, please reach out to our support team:
- Email: [email protected]
- Response time: We aim to respond to all enquiries within 1–3 business days
- FAQ: For quick answers to common questions, visit our FAQ us
Still Have Questions About Your Privacy?
Check out our FAQ page or register an account to get started with a safe experience at pg1.