pg1 Responsible Gaming
Healthy entertainment starts with self-awareness. pg1 is committed to ensuring every user enjoys this platform in a balanced, mindful way that does not affect their daily life.
pg1's Commitment to Responsible Gambling
Pg1 believes that online entertainment should bring joy, not stress. We built this platform not only to offer a thrilling experience, but also to ensure Malaysian users can enjoy it within healthy and responsible limits.
Responsible gaming is more than a policy on paper — it is a core value we stand by. pg1 provides information, tools, and support channels to help you stay in control. We do not encourage excessive play or spending beyond your means.
Every user deserves to enjoy the platform in a positive way. If at any point you feel that gaming is starting to affect your life, we are here to help you take the right steps.
Recognising the Signs of Risky Behaviour
Early awareness is the first step. Watch for these signs in yourself or someone you care about.
Using money meant for daily necessities such as rent, food, or bills for betting purposes. This is a serious sign that requires immediate attention.
Spending hours playing without realising it, neglecting work, family, or social responsibilities because of an urge to keep playing.
Continuing to play in hopes of recovering lost money. This mindset often leads to even greater losses.
Lying to family members or friends about how much time and money is being spent on betting.
Feeling anxious, irritable, or distressed when not playing. Emotional dependence on gaming is an important warning sign.
Borrowing from family, friends, or financial institutions solely to fund betting activity.
How to Set Healthy Time and Budget Limits
One of the best ways to ensure a positive gaming experience is to set your limits before you start playing — not after. Here is a practical guide for pg1 users:
Setting Budget Limits
Decide in advance how much money in MYR you are willing to spend on entertainment per day, week, or month. Treat this amount as an entertainment cost — just like going to the cinema or dining out. Never use savings or money set aside for essential needs.
Setting Time Limits
Set a fixed playing schedule and stick to it. For example, limit yourself to one hour a day or a few short sessions per week. Use reminders or alarms on your phone to help you stay on track. Stop when the time limit is up, regardless of whether you are winning or losing.
Key Principles to Keep in Mind
- Play for fun, not as a primary source of income
- Do not play when you are feeling stressed, sad, or angry
- Take regular breaks during extended play sessions
- Enjoy activities outside the platform to maintain a healthy life balance
Available Self-Control Tools
Pg1 offers several self-control options to help users who want to better manage their use of the platform. We encourage users to take advantage of these tools proactively, before any issues arise.
Users can set daily, weekly, or monthly deposit limits on their pg1 account to help keep spending within planned boundaries.
If you feel you need a break, you can request a temporary cooling-off period from the platform. During this time, access to your account will be suspended temporarily.
For those who need a more serious measure, the self-exclusion option lets you block access to your account for an extended period. Contact customer support at [email protected] for more information.
To activate any of these self-control features, please contact the pg1 customer support team via email at [email protected]. We will assist you promptly and with full respect for your privacy.
Minor Protection
Pg1 firmly requires that this platform is for individuals aged 18 and above only. We take the responsibility of protecting children and teenagers very seriously.
During registration, users are required to confirm that they have reached the minimum age requirement. Any account suspected of belonging to an underage individual will be investigated and closed without prior notice.
Guide for Parents and Guardians
If you share a device with children or teenagers, we recommend the following steps:
- Keep your account login details secure and do not share them with anyone
- Log out of your pg1 account every time after using it
- Use parental controls on your devices to block access to betting sites
- Have open conversations with your children about the risks of online betting
Life Balance and Seeking Professional Help
Pg1 believes that no gaming session is worth more than your mental health and wellbeing. Online entertainment should complement your life — not take over it.
Maintaining a Healthy Life Balance
Make sure gaming is only a small part of your daily routine. Spend quality time with family, friends, and other hobbies. Take care of your physical and mental health by getting enough sleep, exercising, and eating well. Do not let any form of digital entertainment replace meaningful social interaction.
When to Seek Help
If you or someone you know is struggling with problem gambling, don't hesitate to seek professional help. There are several resources available to users in Malaysia:
- Talian Kasih 15999: A family and social welfare helpline available 24 hours a day
- Nearest Hospital or Mental Health Clinic: Counsellors and psychologists can provide the support you need
- pg1 Support: Contact us at [email protected] if you need assistance with self-exclusion or account closure
Remember — asking for help is a sign of strength, not weakness. pg1 is always here to support users who take proactive steps to look after their well-being.
Have a Question or Need Support?
The pg1 team is here for you. Check our FAQ page or reach out to customer support for further assistance.